Booking, cancellation and refund policy
How deposits, changes, late arrivals and refunds work. In short: tell us at least 24 hours ahead and you lose nothing.
Booking and deposits
To secure your booking we ask for a deposit of 30% of your booking, paid by card or EFT. Choose a free time on the website and pay the deposit to book it straight away. The deposit comes off your final bill.
Changing or cancelling
Need to change or cancel? Use the link in your booking email, or let us know on WhatsApp, at least 24 hours before your appointment and we'll move your deposit to a new date or refund it in full. You can move a booking once on the same deposit.
If you cancel with less than 24 hours' notice, or don't arrive, we keep the deposit, because we can't fill the slot at short notice. After a missed appointment we'll ask for a deposit on your next booking.
Running late
We'll wait 15 minutes, and your service may be a little shorter so the next client isn't kept waiting. After 15 minutes, we'll move you to the next available slot and your deposit goes with you. Late arrivals aren't refunded.
If we have to cancel
If we cancel or run very late, you choose: a full refund, or the next available slot first.
Emergencies
If you can't come because of hospitalisation or a death, we refund your deposit in full.
Refunds
Refunds are paid within 7 days to the account you paid from.
Not happy with your service?
Send us a photo on WhatsApp within 3 days and we'll fix it free of charge.
Home visits
The same rules apply. If you're not home or ready within 15 minutes, we'll offer you the next available slot. Travel fees can't be refunded once we're on our way.
Training courses
Cancel at least 7 days before your course starts for a full refund, or move to the next start date. With less notice, we keep the deposit or move your place to the next start date. Kits that have been handed over can't be refunded.